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The original item was published from 6/2/2020 3:54:57 PM to 7/1/2020 12:00:04 AM.

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Posted on: June 2, 2020

[ARCHIVED] Mass Notification Alert System

Village of Oak Brook Seal

It is critical to keep our Village of Oak Brook community informed. The Village has a system in place to send updates and emergency alerts to Village residents and businesses through emails, phone calls, text messages, or social media channels.

The Village has been using the Blackboard Connect mass notification since 2009.  With this service, the Village has an easy-to-use, reliable tool that allows the Village to make certain that Village residents and businesses are accurately and quickly informed during emergency situations.

The Village also uses the notification service to contact residents and businesses about important information in our community, such as community events, road closures, utility problems, and weather events.  The system has the ability to reach thousands of people – by voice, email, and text messaging -- in a matter of minutes. 

The Blackboard Connect system provides a comprehensive list of phone numbers collected from over 200 providers.   However, there is the possibly that your home telephone number is not included, particularly if your telephone number is unlisted or if you have switched to cellular service. 

There is no cost to use the service and your participation is completely voluntary.  Rest assured that your personal information will not be shared with anyone. 

When a Village resident enters their contact information into our mass notification system they will be asked to provide: First & Last Name, Address (House Number, Street, City, State, Zip Code); Forms of contact like telephone types (landline or cellular), With cellular service do you wish to receive (Text & SMS Messages), Email addresses, Fax numbers, and Pager numbers.

When entering telephone information, it is important to indicate if it is a landline or cellular device and whether or not you would like to receive SMS or text messages.

Adding multiple forms of contact is a good idea.  i.e. landline, cellular, and email are the most popular.

The reason collecting the address is important is that the notification system has the ability to send messages to specific geographic area.  For instance, the Villages Public Safety personnel can send messages to specific parts of the Village in an Emergency.  Public Works uses this feature to announce Leaf pickup Program routes and dates.

The system allows the Village to send one of two message types -- Emergency or Outreach.  The only distinction between the two types of messages is that Emergency messages will make phone calls to all phone numbers, while Outreach messages will only use the primary and secondary phone number (generally speaking, emails and text messages are sent to the same contacts regardless of whether you opt to send an outreach or emergency message). Primary modes of contact are typically mobile phone numbers, while secondary modes are usually home phone numbers, although users can populate the primary and secondary phone number fields however they want.

If you have further questions or concerns about this service please call the Village at 630.368.5174 or you can email us at alerts@oak-brook.org

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